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"I've purchased 3 bikes from Bob Knoll.Have always been treated with the most respect.The last bike ia a 2009 Ultra that was being sent to another dealer, when i saw it i think it was love at 1st sight. Bob said that if i wanted it that it was mine.The best dealer i have ever dealt with.Old school all the way. Bike is always detailed after service and ready to go."
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| By: Ron Oquawka,IL |
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"Great job on the 103 kit/build!!!!!!!!"
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| By: Ralph W. Burlington,IA |
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"I recently purchashed a 2000 FLHTCI and was treated and greeted as if I had bought a brand new bike. Heartland is exactly what most of us who ride Harley Davidsons expect from a dealership. Respect, no presure, no "bull". The entire staff was freindley and genuine. The store is packed with accessories from performance parts to nick nacks for the house. I would recomend to anyone to go and see for themselves that Heartland Harley-Davidson is #1."
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| By: Paul Quincy,IL |
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"What a place And they say OLD SCHOOL IS GONE. NOT HERE.
On June 19th 2008 we were on the 2nd day of our memoreial ride DAKOTA WOKAKIJE UN WICAKIKSUYAPI( a motorcycle ride in memory of the Dakota that suffered)I was on hi-way 218 north of Mt. Pleasant when a spoke broke and blew out my rear tire,we called iowa city and they told me that they could not help for a few days so we asked around and were told that burlington had a harley dealer,I called and got hold of mike in service,he said bring it over,got it there and he pulled two bikes off the lifts (another of our riders had tire problems) and got us on.I needed a new wheel and they didn't have one but one of the mechcanics had one there that had afew hundred miles on he would sell me for half price if it would work but it needed different shims to work on my ride,mike said we have a guy in back thats been here for years and he can make some and if he says they will work when he's done they will.THANKS WINK.they had us up and going in 3 hrs.I have been riding for 30+ years and shops and chin-YAYS-(brothers)like this are far and few these days.Bob Knoll the owner made us feel like we were family and said let us know when your ride is maybe we could plan something for that time. Our ride is the 17th-20th of june 2009,come to crowcreeklongriders.blogspot.com and check it out.Well i just wanted to let Mike-Wink-Bob and the rest of the crew that made us feel welcome know that they are true BROTHERS. pe-da-my-yah Ko-Da (thank-you friend ) "
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| By: don ft. thompson,SD |
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"This was my first harley purchase and the salesman made me feel comfortable and confident. The parts and service departments really know there stuff. I would recomend this dealership to anyone. "
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| By: Mike Stronghurst,IL |
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"As I was coming home from the Run For The Wall, my front bearings froze on my 2001 Road King and without knowing where the nearest Harley Dealership was, I looked in the phone book and found you guys. Your service department personnel were an excellent bunch of help to me. Within an hour I was up and running. Kudos to all of you at Heartland Harley. The next time I'm around your area, you can bet I'll be visiting your dealership. Thanks again aka "MONK""
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| By: Tomas Los Angeles,CA |
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"Harley finally made a perfect motorcycle for petite/short women! Im 5'2", 110 lbs......... Its the 2008 XL 1200 Nightster. I bought one, love it & had great service from you guys in Burlington! The color of my bike is suede blue pearl & vivid black. It ROCKS!!Ive already met a lot of nice local friends and enjoy riding with them. Ladies......check out the NIGHTSTER 1200!!
C You On The Road!!
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| By: Dee Bardolph,IL |
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"This dealership is fantastic! I was traveling back from the Quad City area after attending a stepbrother's funeral. I stopped in to see if they had a FATBOY I wanted, and lo and behold, there she sat! There was absolutely no pressure from the sales staff. As a matter of fact, the owner was the first to meet and greet me. People don't get that kind of treatment just anywhere. We spoke for a bi, but he had to leave, so he turned me over to one of the sales staff, who was a great fella. As I said, absolutely no pressure! None, zero, nada!
We closed a deal on my 2005 15th Anniversary FATBOY, and man, they got right on prepping it for the ride home. Only thing was, I was in my truck, but was that a problem? Not at all! The staff put her on a bike skid, and the owner himself loaded her in the back of my truck.
Now here is one of the most impressive parts of the experience. I stepped back to look in the shop while my bike was being readied for the ride home. One of the service staff came out and told me there was a little accident. He told me that while he was topping off the gas, that a little fuel was spilled on the tank. Hey, we're human right and things do happen. But the spill was noted, should anything happen to the paint, it would be taken care of. Now, is that honesty, or what? It just doesn't get any better!
I wish I could have taken it back to the dealership when I was rear ended a year ago May 8th. Because I've heard these people are the best, and that's been my experience. The other fella's insurance company forced me into a local area dealership, and all I had was grief, and four months of waiting for my bike to be repaired.
That'll never happen again, even if I have to haul my bike back to Heartland Harley.
You Rock Heartland!"
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| By: Bill Moberly,MO |
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"the best of the best. a dealership that has stayed a dealership and has and always will put the customer first. everyone from clothing to parts to service to sales to mr. knoll himself eat and breath harleys and it really shows the minute you walk in the door. he also has the best parts dept. staff in the area. jeff and bill are a bikers best friend and will make sure your needs are taken care of no matter how much work or time is involved. i just purchased my new flhx from dustin in sales and this guy went out of his way to make sure my transaction went smooth and followed up to make sure i was happy. you won't find that anywhere else. i would like to tip my hat to donnie, wink, tammy and everyone in service who took the time to go over my new ride and explain all the workings of my bike. thanks again folks, ride hard, ride free"
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| By: charles ft. madison,IA |
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| By: Anonymous West Brlington,IA |
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"Hi Gang
I bought a used ULTRA CLASSIC from bob and his gang two yrs ago and the bike and the SERVICE have been fantastic.
when they say they will do something they do it they have a great philosophy treat the customer right and they will be back.
THANKS Bob & Gang
Mel & Becky Boughton
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| By: melvin Oquawka,IL |
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"I have been looking for a particular Harley Davidson sweatshirt & when I phoned the Heartland Harley store in Burlington I was completely floored by their genuine helpfulness over the telephone. I spoke with a woman on the phone who was beyond helpful and gave me suggestions to finding the item. When I called back later and spoke with the general manager, I told my friend that I wanted to work for him someday. The people at Heartland Harley Davidson truly care about their customers and provided myself with a definite interest in visiting the store. I believe more people should report on the GOOD customer service they receive rather than all of the negative & I feel that someone can receive far & above average service when shopping at Heartland Harley Davidson."
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| By: Ashley Cedar Falls,IA |
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"I would like to thank Bob Knoll & his staff for the top notch sales and customer service. Bob helped me personally with my first Harley purchase, if I had a question he had an answer for me. He explained the various financing options and got the ride I wanted. Driving 80+ miles from North Liberty to Heartland HD was worth driving the extra miles. Also a personal thats to "Cody" for taking the extra time and effort in finding the helmet my wife was looking for. I highly recommend this HD dealership to all looking for that ride, but aren"t sure where to start. "
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| By: Billy North Liberty,IA |
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"I really appreciate all of the work that Dustin and Bob did for me. This is a really great Harley Davidson dealership to deal with. I would recommend this dealership to anybody looking for a Buell or a Harley Davidson motorcycle. The staff is also awesome. Thank you again for the great experience. When I am ready to move up I will be back to purchase another motorcycle."
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| By: Kathy New Berlin,IL |
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"I had been shopping around for a few months and once I made contact with Dustin and came into the showroom. I was sold. I would recommend this dealership to everyone that asks... Great Work and keep it up... Thank you so much for my new 2007 Softtail Custom
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| By: MIchael Wilton,IA |
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"We don't mind traveling some extra distance to see the guys at Heartland. We're always treated like friends! And unlike some dealers in the area, they treat their Buell customers just as well as their HD customers. The service department is excellent as well!"
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| By: Chanda Wilton,IA |
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"I was stranded in Ft. Madison on Saturday Aug. 12th with a dead battery. I had my 92 FXRS towed to Heartland after a phone call to see if the service department could look at it. It was a busy Saturday and Jeff said he would do what he could to get me on the road. I arrived at about 9:30 with the tow truck and Jeff got me right in and offered to get someone to take me to Perkins. I declined the ride because it was just a short walk. In 3 hours the problem was repaired enough so I could get home, and I did without any more problems. I would like to thank Jeff Reichman and his staff for helping me out on a Saturday. I don't usually give a 5 star in a survey but they deserve it.
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| By: David Waukee,IA |
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"My friend and I rode from Las Vegas to his hometown of Burlington. We needed maintenance work when we got there (routine work)and met Landon Yard. He took excellent care of us and had the bikes ready when promised. They even washed 1800 miles worth of bugs of for us! I met the owner but I am sorry to say I cannot remember his name. He assisted me with finding a shirt for my wife. I proudly wore my Heartland Harley shirt back to Arizona. We had a safe ride back thanks to the awesome servicing done to our rides. Thank you very much. Al Whitney (Yuma, AZ)"
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| By: Albert Yuma,AZ |
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"VERY NICE PEOPLE TO WORK WITH. AND WILLING TO HELP YOU, AND YOUR NEEDS. THANKS ALOT"
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| By: Anonymous quincy,IL |
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"I like the people there, they were very friendly."
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| By: joseph ottumwa,IA |
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"Heartland Harley is the ONLY place to go when it comes to buying or just asking one of the experts a question about a Harley Davidson.. "
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| By: Darrin Monmouth ,IL |
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"Wonderful customer service! Top notch dealer, best in Iowa!!!"
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| By: Scott bloomfield,IA |
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"I like the service and the people. There is no other place i would shop for my harley then heartland harley-davidson. thank you. BAD BOY"
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| By: scott (bad boy) birminghan,IA |
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